We have extensive experience working with many national & regional health plans and Third Party Administrators. We offer Direct Health Plan integration as well as Tier 1 and Tier 2 support.
We work with health plan carriers to make Consumer Directed Healthcare programs as simple as possible. Our efforts and support regarding Health Saving Account administration, custodianship and banking revolve around four areas: Integration, Automation, Engagement and Communication. We offer paperless enrollment, immediate funding, electronic file feeds and automatic posting of contributions. Communications to members are also automated and made as easy as possible. Engagement is supported by HSA Bank at every step, including pre-open enrollment, open enrollment, and post-open enrollment. We also offer health plans fully branded communication materials, debit card, web site and more.
We offer a dedicated, domestic toll-free customer service phone number staffed by English and Spanish-speaking representatives during weekday and Saturday hours. Our Client Assistance Center reps receive extensive training on all CDH products for a high-level of knowledge and interaction with members. Our service level is 90% of all calls answered in 30 seconds. Real-time assistance is also available via online and mobile tools.
HSA Bank will assign a dedicated relationship manager to a carrier's key clients to work with you and the client from implementation through ongoing support.
Absolutely not. Our name, HSA Bank, is well-known in the market and pays tribute to our roots. However, we offer complete, end-to-end account-based benefit offerings, including Health Saving Account solution, Health Reimbursement Account Solution, Flexible Spending Account Solution and Premium, Wellness, Transit and other pre-tax benefits. We support long-term benefit strategy plans with a stackable prepaid benefits card, defined contribution plan solutions, mobile tools for members, education and World-class service.
Yes, we offer Fully Integrated HSA, FSA, HRA solutions supported by one card, one platform, one portal, one login, one data source, one service team, one experience. We are the bank and the administrator offering a truly one vendor solution that is empowering consumer choice.