Press Room / HSA Bank Expands Member Service with 24/7 Phone Support and Live Online Chat

Press Release: HSA Bank Expands Member Service with 24/7 Phone Support and Live Online Chat

Media Contacts:
Alice Ferreira, Webster Bank
(203) 578-2610 |


Jennifer Dean, HSA Bank
(920) 453-5286 |


HSA Bank Expands Member Service with 24/7 Phone Support and Live Online Chat

SHEBOYGAN, Wis., February 16, 2017 — HSA Bank, a division of Webster Bank, N.A. and leader in consumer-directed health accounts for over two decades, announced today the expansion of customer service capabilities to its over 2 million members to include U.S. based phone support 24 hours a day, 7 days a week, and live online chat Monday through Friday, 8:30 a.m. to 5 p.m. Central Time (CT). This expanded service model makes HSA Bank one of only a few top Health Savings Account (HSA) administrators offering both of these service options.

"HSA Bank is constantly looking for ways to enhance the experience of our customers," said Chad Wilkins, executive vice president, Webster Bank, and head of HSA Bank. "The response on these new service options has been overwhelmingly positive. Our members depend on us to help them make the most of their health accounts. With our extended hours and online chat, our members can now interact with us when and where they want. We are also pleased to support this enhancement with 50 new employees to our call centers in Milwaukee and Sheboygan, Wisconsin."

HSA Bank's Business Relations team also offers chat capabilities to support participating employers and partners Monday through Friday from 8:30 a.m. to 5 p.m. CT.

About HSA Bank

HSA Bank is a trusted leader in consumer-directed healthcare (CDH), focusing on Health Savings Accounts (HSAs) for over two decades and serving as both the bank and administrator. Discover how we can support your benefits strategy with our comprehensive account-based health benefit solutions that include HSAs, Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Commuter Benefits, COBRA Administration, and HSAdvisor+SM. With a reputation for outstanding service and thought leadership in the CDH space, we offer one platform and one portal for all our members. HSA Bank inspires 3 million members and 35,000 employer groups to "own your health" by making it easy to access, understand, and afford healthcare. As of June 30, 2020, HSA Bank has $9.0 billion in total footings (assets) comprising $6.8 billion in deposit balances and $2.2 billion in assets under administration through linked investment accounts, and is a division of Webster Bank, N.A., Member FDIC.