Press Release: HSA Bank Expands Member Service with 24/7 Phone Support and Live Online Chat
HSA Bank Expands Member Service with 24/7 Phone Support and Live Online Chat
SHEBOYGAN, Wis., February 16, 2017 — HSA Bank, a division of Webster Bank, N.A. and leader in consumer-directed health accounts for over two decades, announced today the expansion of customer service capabilities to its over 2 million members to include U.S. based phone support 24 hours a day, 7 days a week, and live online chat Monday through Friday, 8:30 a.m. to 5 p.m. Central Time (CT). This expanded service model makes HSA Bank one of only a few top Health Savings Account (HSA) administrators offering both of these service options.
"HSA Bank is constantly looking for ways to enhance the experience of our customers," said Chad Wilkins, executive vice president, Webster Bank, and head of HSA Bank. "The response on these new service options has been overwhelmingly positive. Our members depend on us to help them make the most of their health accounts. With our extended hours and online chat, our members can now interact with us when and where they want. We are also pleased to support this enhancement with 50 new employees to our call centers in Milwaukee and Sheboygan, Wisconsin."
HSA Bank's Business Relations team also offers chat capabilities to support participating employers and partners Monday through Friday from 8:30 a.m. to 5 p.m. CT.
About HSA Bank
At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. By providing the right tools and resources, we make it simple for our 3 million members nationwide to maximize their savings for healthcare and long-term goals. As a leader in health accounts for over two decades, we continue to innovate. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. As of September 30, 2020, HSA Bank had $9.4 billion in total footings comprising $7.0 billion in deposit balances and $2.4 billion in assets under administration through linked investment accounts.