Action

Eligibility records are sent to Cigna using the selected eligibility transfer method approximately 15 - 30 business days before effective date of plan.

Helpful Hints

To prevent delays in account opening, ensure that all employees have a valid residence address on the eligibility file (not just a PO Box). IRS rules prevent the bank from opening a bank account without a valid residence address.

Action

Cigna forwards eligibility to our debit card system and cards are issued/mailed. Debit cards will need to be activated prior to use.

Helpful Hints

You must activate your card before use! To activate your card, please call 800.963.2079.
Es necessario activar esta tarjeta antes de usar! Para activar su tarjeta, por favor llame al 800.963.2079.

Action

HSA Bank opens bank accounts for all completed** enrollment records received, deposits $0.01 and performs the Federally Required Customer Identification Process (CIP).

Helpful Hints

**HSA Bank must receive records that contain all required data elements in order to proceed with account opening.

This includes:

• Complete name
• Social Security Number
• Date of Birth
• Residence address (not a PO Box)

Action

For employees that have a PO Box HSA Bank rejects the enrollment record and is unable to open the account.

Helpful Hints

Please provide the employee address to your Cigna Consumerism Account Specialist (CAS), the CAS can update the system so an account can be established.

Action

For employees that pass CIP:

• HSA Bank sends welcome kit to employees
• Account opens on or after HDHP effective date (*per IRS guidelines)

Helpful Hints

*Qualifying for an HSA: To be an eligible individual and qualify for an HSA, you must be covered under a high deductible health plan (HDHP), on the first day of the month.

If the HDHP effective date is other than the 1ST of the month, the account will open on the first of the following month.

Action

Employee Tools
Employees will have access to the Cigna Resource Center,
where they will find a variety of helpful resources that include:

• Customer Forms
• Account Holder FAQs
• HSA Demos for Customers

Helpful Hints

Via mycigna.com, utilize the Single Sign-On (SSO) feature to navigate to the HSA Bank employee portal > Click on Cigna Resource Center under the Quick Links section.

Note: Employees will need to contact HSA Bank to request Name and/or Address changes to their Health Savings Account (HSA) at HSA Bank.

Description

• Name
• Date of Birth
• Residence Address
• Social Security Number

Timing

N/A

Helpful Hints

Under USA PATRIOT Act, all banks must verify the same data elements

Description

For all records that have all necessary data elements*,
HSA Bank establishes the account when the medical eligibility record is received and customer is sent Welcome Package.

*If all required data elements are not present (i.e. PO Box instead of a residential address), the account cannot be opened.

Timing

24-72 hours after medical eligibility record is received

Description

HSA Bank performs CIP verification against national databases to confirm the customer's identity. If additional information is needed, HSA Bank will reach out to the customer to let them know what documents they need to submit.

Accountholder can submit documentation via:

• Mail
• Secure website
• Fax

Timing

If the employee fails CIP:

• 1st notification will go out on day 4 via email if an email address is on file or a letter if email does not exist.
• 2nd notification will go out on day 35 via email if an email address is on file or letter if email does not exist.
• 3rd notification on day 60 will always be a letter.
• 4th notification on day 75 will always be a phone call.

Helpful Hints

Tools to help you: The HSA All Account Report (published weekly) available on HSA Bank Client Portal identifies anyone who has not yet passed CIP. It includes aging information, so client knows how long customer has been undergoing CIP status.

Description

If HSA Bank has not received the required information by the
end of 90 days, the account is closed and any funds in the account are returned to the employee.

The employee receives:

• A letter explaining why the account is closed and how to contact the bank
• A check for the proceeds in the account Employee can submit CIP documentation to have account re-opened (same account number)

Timing

N/A

Description

All Account Report

Timing

Weekly

Helpful Hints

The report provides you with a list of any employees for whom the bank will need additional information in order to keep the account open. It also lets you know how long they have been in this state (so you know how close they are to the 60 day mark).

Report

All Account Report

Sample

Download now: All Account Report Sample.xlsx

Location

HSA Bank Client Portal - Reporting Tab

Frequency

Weekly

Summary

A weekly report of your employee’s bank account status, employment status, coverage tier level, Customer Identification Program (CIP) status, account closed date, latest debit card mail date, last payroll funding date and bank account number if utilizing ACH as your funding method.

Report

HSA Detail Report (Summary Version)

These reports can be produced on demand whenever you need them. Both a summary and detail version are generated upon your request.

Sample

Download now:
HSA Detail Report Summary Sample.xlsx

Location

HSA Bank Client Portal - Reporting Tab

Frequency

On Demand and Monthly

Summary

1. Provides a list of all employee’s status of their bank account
2. Employment status (column F)
   • Active
   • Terminated = bank has received a termination record from Cigna
3. Account Status (column I)
   • Active = account is open
   • Inactive = account is not open under client plan
4. Coverage Level = employee enrolled in individual or family plans
5. Columns N - AC = Current, Prior Year and Current Year Aggregate Contribution Amounts
   • Columns (N, O and P) are totals for each individual based on the From and to dates selected
   • Columns (Q, R and S) are YTD Contributions (NET) processed this year regardless of Tax Year
   • Columns (T, U and V) are Prior Tax Year Contributions (NET) processed from 1/1 to current
   • Columns (W, X and Y) are Current Tax Year Contributions (NET) processed from 1/1 to current

Report

HSA Detail Report (Detail Version)

These reports can be produced on demand whenever you need them. Both a summary and detail version are generated upon your request.

Sample

Download now:
HSA Detail Report Detail Sample.xlsx

Location

HSA Bank Client Portal - Reporting Tab

Frequency

On Demand and Monthly

Summary

Lists all contributions:

• initiated by client
• by employee
• by date

Report

HSA Eligibility Report

Location

https://cignaforemployers.cigna.com/
public/app/signin

Summary

The Client Resources website houses a variety of reports to meet your eligibility needs. Your security permissions will determine which reports are available to you, if you find that you do not have the proper security permissions, please contact your Cigna Representative for assistance. Eligibility Reports - This report will display a roster of all participants that are actively enrolled into the HSA Product. Click Eligibility Reports and then click Eligibility Roster.

Report

HSA Bank - Employer Website Guide

Location

HSA Bank Employer Portal Guide

Summary

This comprehensive guide includes important information you need to manage your HSA program through the HSA Bank Employer Administration Site.

Action

Cigna receives an eligibility file that moves the employee out of an active HDHP/HSA plan.

Helpful Hints

This could be for several reasons:

• employee terminated from the company
• employee had a life change event
• employee elected different coverage during open enrollment

Action

HSA Bank will then begin the process of moving the account
into free agency.

Helpful Hints

The employee status is changed to terminated at this point, but the account status remains active.

Action

HSA Bank will review all accounts with an employee status of terminated. HSA Bank will send a letter to the affected employees on or before the last day of the month, to notify them that their account will be moved to an unaffiliated (free agent) relationship. **Accounts with a zero or penny balance will not move to free agency. These accounts will be closed.

Helpful Hints

HSA Bank includes updated account and fee information in the letter.

Download now: Free Agent Letter

Action

HSA Bank initiates the consumer move to move the account to the
free agent category. At this time, HSA Bank will initiate a new debit card
to be sent to the employee. All of the following features of their account will continue to work:

• They can keep their current checkbook (if they have one)
• All auto-transfers and recurring bill pay transactions will stay the same
• Any investments will stay the same

Helpful Hints

The move begins five business day after termination is received.